Service contracts have been a long-standing option for integrators and service providers to create a steady stream of revenue and maximize ROI. But how does that work?
Let’s start at the beginning. A service contract is an agreement to provide a specific level of service and support in exchange for a fixed fee. Instead of guessing when a customer is going to call for service or new parts and sending an invoice after each separate occurrence, you can anticipate how many hours you will dedicate to a customer and how much revenue that will generate over a set time period.
Contracts also allow your dispatcher and field technicians to prioritize service tickets and make it easy to track the profitability and ROI of each contract. The goal, of course, is to generate a consistent profit while providing your customers with the same great service they’ve come to expect at a standard rate.
This free guide walks you through the process of setting up service contracts to maximize ROI in 5 easy steps.
If you don’t currently utilize a professional services automation platform to automate your service contracts, learn more about how Rev.io PSA can help your entire team reduce time-consuming processes so you can focus on growth and your team can improve efficiency while enhancing customer service.