What this blog covers: An overview of the 7 top PSA platforms for MSPs in 2025, including use case fit, key features, pricing, and comparisons.
Why it matters: Selecting the right PSA impacts profitability, operational efficiency, and client satisfaction. Modern MSPs need tools that reduce overhead, automate workflows, and adapt to changing service models.
What you’ll learn: How leading PSA platforms compare in terms of automation, billing integration, mobile readiness, and AI capabilities—and which align best with your MSP’s goals.
Who it's for: Operations managers, service leads, and MSP executives looking to evaluate PSA tools for scale, service quality, and revenue impact.
What’s included: A platform-by-platform breakdown of 7 leading PSA tools, selection guidance based on business needs, and insights on what makes Rev.io different.
If you’re running an MSP, your PSA isn’t just another tool. It’s the system that keeps your business running. But finding the right one? That’s where most MSPs hit a wall.
You’re juggling support tickets, billing, compliance, dispatch, and a growing list of client demands. The wrong PSA slows you down. The right one makes everything from service delivery to cash flow faster, easier, and more scalable.
That’s what this guide is for. To save you hours of research and help you quickly compare the top PSA platforms side by side. We’ll break down what actually matters—from automation and mobile access to billing, integrations, and native payments—so you can find the best fit for your business model.
And yes, Rev.io offers a PSA. We’re confident it checks the boxes that matter most. But this guide isn’t just about us. It’s built to give you a real-world comparison, even if that means another platform ends up being a better fit for your team. Read on to find the best PSA solution for your growing MSP.
As your MSP scales, complexity follows. More clients. More tickets. More tech to manage. And if your PSA isn’t built to keep up, it becomes a bottleneck, not a backbone.
The right PSA software changes that. It gives you a scalable, connected foundation to automate the day-to-day, unify your service and billing operations, and grow with confidence—not chaos.
Here are three reasons why your PSA should be one of the first things you fix if you’re serious about scaling.
A unified PSA consolidates ticketing, dispatch, billing, and reporting into one system. This streamlines service delivery, reduces data duplication, and makes it easier for your team to coordinate work.
With a single source of truth, you gain visibility across all client activity, improve decision-making, and respond to issues faster. Centralization helps you meet SLA commitments while maintaining control as your business scales.
The best PSA tools allow you to automate critical functions across the quote-to-cash cycle. Core features that support MSP automation include:
With fewer manual processes, you can redirect focus from administration to service improvement.
The best PSA software now includes native billing, AI-driven automation, and mobile functionality, capabilities that support scale and flexibility.
With these advancements, you can:
Selecting a PSA with these features gives you the infrastructure to grow profitably and sustainably.
A modern PSA platform should do more than manage tickets. It should drive technician efficiency, automate repetitive workflows, and eliminate friction between service delivery and billing. You need a tool that helps you on scale smartly to build a more profitable, streamlined operation.
This comparison is based on real-world use cases, feature sets, platform transparency, and relevance to growing MSPs. All tools listed below are recognized for their ability to support service automation, streamline billing workflows, and improve operational performance.
Each platform is evaluated by:
The right PSA software depends on your team’s specific goals, complexity, and growth stage.
|
Tool |
Best for |
Key features |
Subscription options |
Min # of users |
Potential drawbacks |
|
Atera |
SMB |
PSA RMM AI capabilities |
Monthly Annual |
1 |
Basic customization Limited patching |
|
ConnectWise |
Enterprise |
PSA RMM AI capabilities |
Monthly Annual |
1 |
Long onboarding Complex setup |
|
Datto |
Midmarket SMB |
RMM AI capabilities |
Monthly Annual |
1 |
Steep learning |
|
HaloPSA |
Midmarket SMB |
PSA Billing Payments |
Monthly Annual |
5 |
Expensive for larger teams Setup effort |
|
Rev.io |
Midmarket SMB |
PSA RMM Billing Payments AI capabilities |
Monthly Annual |
5 |
Newest PSA entrant |
|
SuperOps.ai |
SMB | PSA RMM AI capabilities |
Annual |
1 |
No full CRM |
|
Syncro |
SMB |
PSA RMM Billing Payments |
Monthly Annual |
1 |
Limited scale Access control limits |
Sources: Comparitech PSA Software Comparison, Rev.io: Ultimate Guide to PSA Software
Atera is a cloud-based IT management platform built for MSPs and internal IT teams. It combines RMM, PSA, helpdesk, and automation tools in a single, unified system designed to simplify service delivery and reduce overhead.
Known for its per-technician pricing model with unlimited endpoints, Atera offers a scalable option for growth-focused teams. The platform continues to evolve with integrated AI tools that streamline diagnostics, automate repetitive tasks, and improve technician productivity.
Atera offers per-technician pricing with unlimited devices. Annual plans start at:
All plans include a 30-day free trial. Add-ons and marketplace integrations are available at an additional cost.
Atera is ideal if you want to scale without worrying about rising per-device costs. Unique strengths include:
ConnectWise is a well-established IT management software, offering a comprehensive suite of tools that includes PSA, RMM, remote support, billing, cybersecurity, and project management. Its platform includes ConnectWise PSA (Manage), Automate (RMM), Control (remote support), and Sell (quoting and proposals).
With over 100,000 users worldwide, ConnectWise supports a broad range of MSP operations, from service delivery to back-office workflows.
ConnectWise does not publish standard pricing. Independent reports estimate average annual costs to be around $9,000, with totals ranging from a few thousand dollars to more than $85,000, depending on the company size and modules selected.
Pricing is typically based on the number of users and the feature suite, with implementation and onboarding often billed separately. Free trials are not typically offered; however, demos and quotes are available upon request.
ConnectWise is best suited for medium to large MSPs, IT solution providers, and internal IT teams managing complex environments or multiple clients. Unique strengths include:
Founded in 2007 in Connecticut, Datto began with backup and disaster recovery solutions and quickly grew by focusing on the MSP market. Through acquisitions such as Autotask, Backupify, Open Mesh, and Gluh, Datto expanded its capabilities into endpoint management, networking, and automation.
Since its acquisition by Kaseya in 2022, Datto has continued to operate as a distinct brand while serving teams with an expanded portfolio of integrated solutions.
Datto does not publish standard pricing, as packages are tailored to MSP partners. Industry estimates place Datto RMM at a starting cost of around $2.50 per device at scale. In comparison, hardware appliances like Datto SIRIS may start at around $995, with costs varying by model and storage requirements. Free trials are not typically offered, but custom demos and quotes are available upon request.
Datto is best suited for small to mid-sized MSPs serving SMB clients. Unique strengths include:
HaloPSA is a UK-based platform with more than 25 years of development history, originally launched as NetHelpDesk before rebranding and expanding its capabilities. The system delivers a comprehensive, ITIL-aligned PSA solution that includes ticketing, asset management, billing, CRM, and project management. Designed for flexibility, HaloPSA supports both straightforward helpdesk environments and complex, multi-client MSP operations.
HaloPSA offers all-inclusive pricing starting at $90 per user/month. All features are included across the platform, with no tiered plans or feature gating. A 30-day free trial is available, though direct customers may face minimum seat requirements and onboarding costs
HaloPSA is well-suited for mid-sized to large MSPs and IT providers needing a configurable, all-in-one PSA capable of supporting complex workflows and integrations. Unique strengths include:
Rev.io is a cloud-based platform that unifies billing, payments, customer management, and PSA in a single system. Founded in Atlanta in 2002 (originally as Overgroup Consulting), Rev.io has expanded through continuous innovation and strategic acquisitions, including Park Bench Solutions in 2022 and Tigerpaw in 2023.
Today, Rev.io helps MSPs, telecom providers, security integrators, IoT companies, and other service-based businesses automate the entire revenue lifecycle. The platform streamlines complex billing, service delivery, ticketing, and back-office processes, enabling providers to scale efficiently while improving operational accuracy.
Rev.io’s PSA platform is as low as $80 per user/month, with a 5-user minimum. While a free trial is not yet available, most clients engage through demos and direct consultation. Implementation, onboarding, and integrations may add cost in complex environments.
Rev.io is best suited for SMB to midsize MSPs and communications service providers. It is particularly valuable for organizations with complex product portfolios, multi-location inventory, or operations in regulated industries. Smaller MSPs may find the initial seat minimums less practical.
Unique strengths include:
SuperOps.ai is a unified, cloud-native PSA and RMM platform designed specifically for MSPs and IT teams. Founded in 2020 and headquartered in Delaware, the company has quickly gained attention for its rapid innovation and focus on intelligent automation. The platform is built to help MSPs move away from legacy tools, streamline client management, and improve efficiency across ticketing, service delivery, and IT operations.
SuperOps.ai offers flexible, subscription-based pricing:
All plans include a 14-day free trial with no credit card required. Optional upgrades and integrations may add to overall monthly spend depending on configuration.
SuperOps.ai is best suited for small to mid-sized and fast-growing MSPs that want to modernize operations, automate repetitive management tasks, and reduce reliance on fragmented tools. It is especially appealing to new MSPs or teams moving away from complex, legacy PSA/RMM suites, and to providers that value a vendor responsive to user feedback.
Unique strengths include:
Founded in 2011 by two MSP veterans, Syncro combines RMM, PSA, and Microsoft 365 management in a single platform. The solution is designed to help service providers streamline operations, improve uptime, and proactively address client issues through secure and simplified automation.
Syncro provides transparent, contract-free pricing with a 14-day free trial and no credit card required. Plans are billed per technician with unlimited endpoints and no hidden fees:
All plans are structured as flat monthly fees per technician, ensuring predictable costs for growing MSPs.
Syncro is best suited for small to mid-sized and growing MSPs that need a scalable management solution without per-device fees or long-term contracts. The platform supports rapid deployment, all-in-one integration of RMM, PSA, and billing, and flexible configuration as providers scale to more clients. Larger MSPs benefit from predictable pricing and automation, while solo or newer MSPs value Syncro’s simplicity and community-driven support.
Unique strengths include:
Disconnected tools for RMM, ticketing, billing, and payments create complexity that slows cash flow, increases errors, and makes it harder for you to deliver consistent service at scale.
The best PSA software addresses this by unifying service delivery and financial operations in one platform. With the right system, you can automate routine tasks, cut administrative overhead, and gain real-time visibility to improve SLA performance and client satisfaction.
Rev.io is the only PSA platform with native service automation, billing, and payments in a single system. By eliminating bolt-on integrations, Rev.io gives you a future-ready foundation to simplify operations, improve billing accuracy, and accelerate revenue growth.
If you’re ready to streamline operations and scale with confidence, now is the time to see how Rev.io can transform your business.
What is PSA software for MSPs?
PSA software for MSPs is a platform that helps manage service delivery, automate ticketing and billing, and centralize operations across your IT business.
How do I choose the best PSA software for my MSP?
Look for tools with integrated billing, time tracking, ticket automation, and reporting—ideally built specifically for the needs of MSPs.
Can PSA software replace separate project management and billing tools?
Yes, a purpose-built PSA can unify project management, billing, ticketing, and CRM in one streamlined platform, reducing the need for multiple disconnected systems.
How much does PSA software typically cost for MSPs?
Pricing varies by vendor and feature set, but most PSA tools offer per-user or tiered pricing models. Some include billing and payments, while others charge for integrations.
What’s the difference between PSA software and an RMM tool?
RMM tools monitor and manage devices remotely, while PSA software handles the business side, like ticket workflows, invoicing, projects, and customer communication.