A PSA software alternative for service providers

What Your PSA Software Should Have Been All Along

Your PSA was supposed to run the business. Instead it stops at the ticket and hands everything after to other tools. Rev.io is the AI-native service provider platform that runs all of it.

What you get with Rev.io

  • Accelerate Revenue
  • Eliminate Revenue Leakage
  • Optimize Service Delivery
  • Bill and Collect for Every Service Delivered
  • Monetize AI Services
See Rev.io in Action

Get a personalized walkthrough of Rev.io, built around how your business runs.

Rev.io is trusted by over a thousand technology service providers

MarcoFuse.CloudLyra Communications GroupSpectrotelAll CoveredMNJ Technologies
Built With Our Clients

Why service providers choose Rev.io

Rev.io is shaped by real-world MSP and CSP feedback and backed by more than 20 years of helping service providers scale. Service providers comparing the best PSA solutions should hear it from the people who run their business on it.

Video: How CenterPointIT Eliminated Tool Sprawl With Rev.io
How CenterPointIT Eliminated Tool Sprawl With Rev.io
Video: How AhelioTech Found $12K/Month in Revenue by Switching to Rev.io
How AhelioTech Found $12K/Month in Revenue by Switching to Rev.io
Video: How Fuse.Cloud Recovered Revenue Leakage with Rev.io’s Reporting & Billing
How Fuse.Cloud Recovered Revenue Leakage with Rev.io’s Reporting & Billing
See the Rev.io platform in action

See how Rev.io helps you move beyond your PSA

Rev.io handles everything a professional services automation platform does: tickets, dispatch, and projects. Where it gets powerful is revenue management that bills and collects for every service you sell, and Revii, AI that does the routine work you approve.

Rev.io platform overview video: one platform for tickets, dispatch, time, billing, and payments 5:06 overview
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Everything PSA software does, and more

Service provider platform functionality that drives results

Eliminate manual workflows, capture every billable hour, and deliver service clients notice. Here is everything your team expects from professional services automation (PSA) software, built into one platform with no add-ons to buy.

Tell Revii what you need. Automate the rest.

Revii is the AI built into Rev.io. Ask in plain English and it closes the ticket, logs the time, and adds the charge to the right invoice, and nothing runs until you approve it. For the steps your team repeats, build a workflow once with a trigger, conditions, and actions, and Rev.io runs it every time. Most PSA solutions bolt AI onto a single module.

  • Plain-English requests turn into finished work you approve
  • No-code workflows with triggers, conditions, and actions
  • Ask Revii for help building any workflow
Learn more →
Rev.io workflow builder with Ask Revii: an Escalate new VIP tickets workflow with a trigger, AND/OR conditions on ticket status and Gold or Platinum client tier, a workflow-at-a-glance summary, and Northpine Dental’s ticket #4821 routed to the Tier 2 queue in 2 seconds

A service desk and dispatch board your whole team runs from anywhere

See every open ticket, who owns it, and how much time is left on the SLA, with contacts, contracts, and history on one client record. Drag a job on the Dispatch Board and it lands on your tech’s phone. You and your operators use the same mobile app with Revii to assign work and approve it from anywhere, and clients check status in the client portal.

  • SLA timers on every ticket, sorted by risk
  • Drag-and-drop dispatch that syncs to the mobile app
  • Client records and a client portal, built in
Learn more →
Rev.io dispatch board, a mobile-first alternative to PSA scheduling tools: five technicians’ jobs on a drag-and-drop day schedule, with a Wi-Fi survey job reassigned and showing up instantly in the Rev.io mobile app

Every billable hour lands on an invoice

Your techs start a timer on the ticket or project they are working. Project tasks, budgets, and hours stay tied to billing, and billable time syncs to the client’s draft invoice at the contract rate. Nothing is retyped and nothing is missed.

  • Timers on tickets and projects
  • Project tasks, budgets, and hours tied to billing
  • Utilization and billable hours by tech, live
Learn more →
Rev.io time tracking that replaces separate PSA time tools: a running ticket timer, 8 hours logged with 6.5 billable and 81% utilization, a timesheet tied to tickets and projects, and 1.5 hours from ticket #4821 synced to draft invoice INV-1188

From quote to work order, with the hardware tracked

Build a quote and turn it into a project or contract. Track every item from warehouse to work order with cost and margin, see what is running low, and restock through CommerceHub, a vendor marketplace built into Rev.io. No spreadsheets and no separate purchasing tool.

  • Quotes that convert to projects or contracts
  • Stock, allocations, and margin by item
  • Buy from CommerceHub inside Rev.io
Learn more →
Rev.io inventory: stock on hand, items allocated to work orders, low-stock alerts, cost and margin by item, and a CommerceHub restock order ready to place

One invoice for everything you sell, and payments built in

Bill managed services, project work, hardware, voice, internet, cloud, and AI services together on one invoice, with recurring, usage, and one-time charges and telecom taxes handled natively. Your clients pay by card, ACH, or online in the portal, payments reconcile on their own, and past-due reminders go out for your approval.

  • Recurring, usage, consumption, and one-time pricing
  • Card, ACH, autopay, and online payments
  • Payments reconciled automatically, reminders for approval
Learn more →
Rev.io billing view for Northpine Dental: managed IT, Microsoft 365, hosted voice, fiber internet, AI help desk, and a firewall install on recurring, hybrid, consumption, and one-time pricing, all on one $3,956.26 invoice with telecom taxes and fees

See profit, utilization, and revenue gaps as they happen

Live dashboards show recurring revenue, margin, tech utilization, and SLA performance across every client. Because service and billing share one system, Rev.io can spot work that never reached an invoice, and Revii drafts the fix for your approval.

  • Profit by client, revenue against cost to serve
  • Utilization and SLA performance by team
  • Unbilled work flagged before it becomes lost revenue
Learn more →
Rev.io business insights, beyond standard PSA reporting: recurring revenue, gross margin, tech utilization, and SLAs met, profit by client comparing revenue to cost to serve, and a revenue gap of 6.5 unbilled hours for Northpine Dental that Revii drafts onto an invoice for approval

Revenue, service delivery optimization, billing, and payments on one AI-native platform. Migration done in 60-90 days.

See Rev.io in Action
A professional services automation software alternative

Why service providers outgrow PSA-only software

Tired of paying extra for the things your PSA should have had all along? Rev.io puts everything service providers need in one platform. No add-ons, no extra charges.

Growth

Scale without outgrowing your platform

Where you are todayYou add a service, a market, or a new hire, and your PSA wants another add-on. Meanwhile it falls further behind what your clients expect.
Where you are with Rev.ioYou add services, enter new markets, and grow your team on one platform. Rev.io ships new features all the time and is always building for what’s next, so you stay ahead without paying extra.
Service

Deliver service that sets you apart

Where you are todayYour tickets, schedules, and time live in different tools. Your SLAs slip, and your clients ask for AI and bundled services you can’t deliver yet.
Where you are with Rev.ioYou run projects, dispatch, ticketing, and time tracking in one place and hit your SLAs. You offer AI services and converged IT, voice, and connectivity under one contract, then deliver and bill them from the same platform.
Billing

Remove hurdles to increase cash flow

Where you are todayYour billable hours slip through the cracks, your invoices go out late, and your team chases payments by hand.
Where you are with Rev.ioEvery billable hour you log lands on an invoice, your billing cycle gets shorter, and you get paid faster. You bill telecom, cloud, and service hours on one invoice, with payments built in.
See Rev.io in Action
Who Rev.io Is Built For

One platform for MSPs, CSPs, and security integrators

Most PSA platforms serve one kind of provider, so every new service means another tool. Rev.io was purpose-built for technology service providers who want to expand what they sell without bolting anything on.

Rev.io service desk for MSPs, an alternative to PSA ticketing tools: ticket queue with SLA timers, contract and logged time on the ticket, and a Revii summary ready for approval

For managed service providers

Run tickets, contracts, projects, and recurring billing in one place. Every hour your techs log lands on the right invoice, and clients pay through the same system.

  • SLA-driven service desk and dispatch
  • Contract and recurring billing, built in
  • AI with Revii across tickets, time, and invoices
Learn more →
Rev.io usage billing for communications service providers: call records and usage rated with USF, E911, and state taxes and billed per client

For communications service providers

Sell voice, UCaaS, and managed IT on one platform. Rev.io rates usage, handles telecom taxes and surcharges, and puts every service on one invoice next to your support work.

  • Usage rating for voice and data
  • Telecom taxes and surcharges handled
  • Managed services and telecom on one invoice
Learn more →
Rev.io dispatch board for security integrators: installs, inspections, and service calls on a drag-and-drop schedule, synced to the field tech’s mobile app

For security integrators

Quote the job, run the install as a project, and schedule maintenance and inspections from one Dispatch Board. Monitoring and service contracts bill as recurring revenue in the same system.

  • Quoting and project tracking for installs
  • Dispatch for maintenance, inspections, and repairs
  • Recurring revenue from monitoring and service contracts
Learn more →
The AI-native alternative to legacy PSA

Why Rev.io is different from other PSA platforms

Most PSA tools stop at the ticket and hand billing, payments, and AI to other systems. Rev.io replaces the professional services automation system and the tools around it, so you run one platform instead of several disconnected professional services automation systems.

Most PSA tools rely on a patchwork of integrations to connect service, billing, and support. Every connection is another login, another sync to fix, and another place billable work gets lost. In Rev.io, ticketing, scheduling, projects, billing, reporting, and payments work together, with no third-party add-ons required.

Rev.io platform stack: service ops, billing, payments, and revenue management on one AI-native, mobile-first PSA platform, built on community-led development, integrations, Commerce Hub, and a developer portal

AI added to an old PSA works inside one module at a time. Rev.io was built with AI at its core, so it automates workflows, routes tickets to the right queue, and surfaces operational insights across the whole platform. Less manual work for your team.

Rev.io workflow automation: an Escalate new VIP tickets workflow routes ticket #4821 to the Tier 2 queue in 2 seconds

When billing lives in a separate system, someone retypes every hour and every charge, and mistakes reach the invoice. In Rev.io, service activity flows directly into invoicing and payment processing. No double entry, fewer billing errors, and faster cash flow.

Rev.io receivables: outstanding AR, October collections, days sales outstanding down 6 days, and an ACH autopay payment applied and reconciled

Selling voice, data, IoT, or metered AI usually means a second billing system next to your PSA. Rev.io rates complex telecom and usage-based billing models natively, with taxes and surcharges handled. Many traditional PSA platforms cannot bill usage at all.

Rev.io usage feeds rated in real time: AI tokens, call records, and vendor usage billed per client with USF, E911, and state taxes

Run your business from anywhere. Your techs work tickets and log time from the mobile app, online or offline. You and your operators use the same app with Revii to quote a job, assign a tech, or approve work from wherever you are.

Rev.io dispatch board with a job assigned to a tech and showing up instantly in the Rev.io mobile app
Rev.io platform stack: service ops, billing, payments, and revenue management on one AI-native, mobile-first PSA platform, built on community-led development, integrations, Commerce Hub, and a developer portalRev.io workflow automation: an Escalate new VIP tickets workflow routes ticket #4821 to the Tier 2 queue in 2 secondsRev.io receivables: outstanding AR, October collections, days sales outstanding down 6 days, and an ACH autopay payment applied and reconciledRev.io usage feeds rated in real time: AI tokens, call records, and vendor usage billed per client with USF, E911, and state taxesRev.io dispatch board with a job assigned to a tech and showing up instantly in the Rev.io mobile app

Comparing against PSA-only software? See how Rev.io stacks up against the PSA tools service providers leave most often.

CompareRev.io vs. ConnectWiseSee the comparison CompareRev.io vs. HaloPSASee the comparison CompareRev.io vs. KaseyaSee the comparison
Migration & Implementation

Move beyond your PSA software without hiring consultants

The hardest part of new PSA software is getting onto it. Rev.io’s own team moves your clients, contracts, and history for you, so most clients are fully live in 60-90 days with no outside consultants.

See Rev.io in Action
60-90Days to fully live
0Consultants to hire
1,000+Technology service providers on Rev.io
20+Years helping service providers grow
Common Questions

Frequently asked questions about PSA software compared to Rev.io

What service providers ask when they compare Rev.io to traditional PSA software.

What is PSA software and why do service providers need more than PSA software can offer?

PSA (professional services automation) software manages tickets, projects, and resources, and that is usually where it stops. Growing a profitable technology services business takes more. Rev.io turns the client work you deliver into the revenue you collect, so you can:

  • Grow revenue. Launch new services, from telecom to AI, and start earning on them from day one.
  • Optimize service delivery. Workflows and Revii, your built-in AI agent, handle the routine steps you approve, so your team does more without hiring.
  • Speed up cash flow. Invoices go out on schedule, and clients pay sooner.
  • Protect your margin. See what each client costs to serve and catch unbilled work before it is lost.
  • Monetize AI services. Sell AI to your clients, track their usage, and see your margin on every AI service.

How do Rev.io’s features compare to legacy providers?

A legacy PSA platform manages the service side: a service desk with SLA tracking, scheduling and dispatch, time, projects, and reporting. It stops at the ticket, and legacy providers leave the revenue side to separate products and third-party tools. Rev.io connects both, so the work you deliver turns into revenue you collect:

  • Revenue management. Every service and pricing model, from managed IT to usage-based voice and AI, captured and invoiced.
  • Client profitability. Margin by client and service, with unbilled work flagged.
  • AI you can sell. Each client’s AI usage tracked and priced by token or seat.
  • Agentic Intelligence. Revii, your built-in AI agent, handles routine work across tickets, time, and invoices for your approval.

One platform covers what a professional services automation solution does and the revenue work that comes after it.

What’s the best PSA alternative for service providers?

The best PSA alternative turns the client work you deliver into the revenue you collect, without extra systems. Rev.io is built for that: service delivery and revenue management run in one platform, so nothing gets lost between the ticket and the invoice. Service providers comparing the best PSA software, the best PSA platform options, and the best PSA tools often choose Rev.io to grow revenue, protect margin, and run fewer tools. Choosing Rev.io over a traditional PSA solution means one system to run instead of several.

What features does Rev.io offer that make it better than traditional PSA software?

When you compare PSA software features, traditional PSA software covers the service side: tickets, scheduling, time, and projects. Rev.io covers those and adds the professional services automation software features that grow revenue: pricing for every service model, including usage and AI; margin by client with unbilled work flagged; real-time dashboards; no-code workflows; and Revii, your built-in AI agent, which closes tickets, logs time, and drafts invoice lines for your approval. Traditional tools usually leave these professional services automation features to add-ons.

How does Rev.io streamline operations?

Most professional services automation solutions leave gaps between the ticket and the invoice. Rev.io removes the manual steps between a support request and revenue collected. Tickets carry the contract, asset, and SLA. Time logged on a ticket flows to the client’s invoice at the right rate. Workflows run routine steps automatically, and Revii closes tickets, logs time, and drafts invoice lines for your approval. Dashboards show utilization and profitability as they happen, so you act on real numbers.

How does Rev.io help with revenue acceleration?

Rev.io helps you launch new services and earn on them from day one. As you add AI, telecom, and other technology services, each offer needs its own pricing. Rev.io handles recurring, usage, and hybrid pricing in one platform, captures every billable event, and lets you sell through CommerceHub. Revii also spots growth, like a client whose device count is climbing, and drafts the upgrade quote for you to review.

How does Rev.io help with service delivery optimization?

As you grow, manual steps pile up and every tech works a little differently. Rev.io makes standard work run the same way every time. Workflows and Revii, your built-in AI agent, handle the routine steps you approve, so your team does more without hiring. Every ticket shows its SLA timer, the Dispatch Board puts the right tech on the right job, and live dashboards show SLA performance by team.

How does Rev.io speed up billing and payments, including complex billing?

When invoices wait on manual reconciliation, cash comes in late. Rev.io sends invoices on schedule and lets your clients pay by card, ACH, or autopay, with collections built in, so your days sales outstanding come down. Complex billing runs the same way: usage from every carrier is ingested and rated, telecom taxes and fees land on every line, and every service and billing model goes on one invoice.

How does Rev.io eliminate revenue leakage?

Revenue can grow while margin slips away unnoticed. Rev.io shows what each client costs to serve and catches unbilled work before it is lost, like hours that never reached an invoice or usage that was never rated. Revii finds the missing charges, such as an after-hours restore or an onsite visit, and adds them to the invoice once you approve.

Does Rev.io run in the cloud?

Yes. Rev.io runs entirely in the cloud, like the best cloud PSA software. Cloud management of your service, revenue, and client data happens in one platform your team reaches from any browser or the mobile app. As with any modern PSA cloud software, there are no servers to maintain and updates arrive automatically. Field techs work online or offline, and changes sync when they reconnect.

Can Rev.io integrate with billing, payments, and telecom services?

Yes. Revenue management is part of Rev.io itself, so you do not need a separate billing system to connect. Time and services flow straight to the client invoice, and payments are reconciled and synced to accounting. For telecom and IoT services, Rev.io rates usage like voice, data, and devices, with taxes and surcharges handled. Most PSA software solutions cannot cover communications billing.

How long does it take to switch to Rev.io from your existing PSA tool?

Rev.io’s own team runs the migration, and most clients are fully live in 60-90 days. Clients, contracts, billing setups, and history move over from your current PSA software solution. Your side is input and approvals. There are no consultants to hire.

Get Started

Move beyond your PSA

Rev.io connects service delivery, billing, payments, and AI-powered automation in one platform so technology service providers can capture more revenue, improve cash flow, and grow without adding overhead.

See Rev.io in Action
No paid onboardingMigration done for youPersonalized platform walkthroughNative billing + integrated payments