Top 7 Best PSA Software Tools for MSPs in 2025

TL;DR

• What this blog covers: An overview of the 7 top PSA platforms for MSPs in 2025, including use case fit, key features, pricing, and comparisons.

• Why it matters: Selecting the right PSA impacts profitability, operational efficiency, and client satisfaction. Modern MSPs need tools that reduce overhead, automate workflows, and adapt to changing service models.

• What you’ll learn: How leading PSA platforms compare in terms of automation, billing integration, mobile readiness, and AI capabilities—and which align best with your MSP’s goals.

• Who it's for: Operations managers, service leads, and MSP executives looking to evaluate PSA tools for scale, service quality, and revenue impact.

• What’s included: A platform-by-platform breakdown of 7 leading PSA tools, selection guidance based on business needs, and insights on what makes Rev.io different.

If you’re running an MSP, your PSA isn’t just another tool. It’s the system that keeps your business running. But finding the right one? That’s where most MSPs hit a wall.

You’re juggling support tickets, billing, compliance, dispatch, and a growing list of client demands. The wrong PSA slows you down. The right one makes everything from service delivery to cash flow faster, easier, and more scalable.

That’s what this guide is for. To save you hours of research and help you quickly compare the top PSA platforms side by side. We’ll break down what actually matters—from automation and mobile access to billing, integrations, and native payments—so you can find the best fit for your business model.

And yes, Rev.io offers a PSA. We’re confident it checks the boxes that matter most. But this guide isn’t just about us. It’s built to give you a real-world comparison, even if that means another platform ends up being a better fit for your team. Read on to find the best PSA solution for your growing MSP. 

Why PSA Software Is the Core of MSP Growth in 2025

As your MSP scales, complexity follows. More clients. More tickets. More tech to manage. And if your PSA isn’t built to keep up, it becomes a bottleneck, not a backbone.

The right PSA software changes that. It gives you a scalable, connected foundation to automate the day-to-day, unify your service and billing operations, and grow with confidence—not chaos.

Here are three reasons why your PSA should be one of the first things you fix if you’re serious about scaling.

1. PSA software centralizes operations to improve efficiency

A unified PSA consolidates ticketing, dispatch, billing, and reporting into one system. This streamlines service delivery, reduces data duplication, and makes it easier for your team to coordinate work.

With a single source of truth, you gain visibility across all client activity, improve decision-making, and respond to issues faster. Centralization helps you meet SLA commitments while maintaining control as your business scales.

2. PSA software enables automation that reduces overhead

The best PSA tools allow you to automate critical functions across the quote-to-cash cycle. Core features that support MSP automation include:

• Ticketing and scheduling workflows
• SLA enforcement and escalation tracking
• Time and project management
• Automated invoicing and subscription billing
• Real-time dashboards for technician utilization and financial reporting

With fewer manual processes, you can redirect focus from administration to service improvement.

3. PSA platforms evolve to match MSP growth requirements

The best PSA software now includes native billing, AI-driven automation, and mobile functionality, capabilities that support scale and flexibility.

With these advancements, you can:

• Accelerate cash flow and reduce reconciliation time
• Gain actionable insights from real-time performance data
• Improve collaboration across your team and with clients
• Maintain control while onboarding new clients and expanding services

Selecting a PSA with these features gives you the infrastructure to grow profitably and sustainably.

Top 7 PSA Software Tools for MSPs

A modern PSA platform should do more than manage tickets. It should drive technician efficiency, automate repetitive workflows, and eliminate friction between service delivery and billing. You need a tool that helps you on scale smartly to build a more profitable, streamlined operation.

This comparison is based on real-world use cases, feature sets, platform transparency, and relevance to growing MSPs. All tools listed below are recognized for their ability to support service automation, streamline billing workflows, and improve operational performance.

Each platform is evaluated by:

• Best fit by MSP size and service mix
• Core PSA software features and automation capabilities
• Subscription and pricing model
• Notable limitations
• Unique strengths, including billing and RMM integrations

The right PSA software depends on your team’s specific goals, complexity, and growth stage.

How to compare PSA platforms for automation, billing, and operational scale

Sources: Comparitech PSA Software Comparison, Rev.io: Ultimate Guide to PSA Software

1. Atera

Atera is a cloud-based IT management platform built for MSPs and internal IT teams. It combines RMM, PSA, helpdesk, and automation tools in a single, unified system designed to simplify service delivery and reduce overhead.

Known for its per-technician pricing model with unlimited endpoints, Atera offers a scalable option for growth-focused teams. The platform continues to evolve with integrated AI tools that streamline diagnostics, automate repetitive tasks, and improve technician productivity.

Key features

• Unified RMM and PSA platform with remote access (Splashtop, AnyDesk)
• Proactive alerting, asset management, and automated network discovery
• Built-in IT automation tools, including script library and AI Copilot
• Integrated ticketing, helpdesk, and 24/7 chat support
• Security monitoring, patch management, and software repository
• Reporting and analytics dashboards for service performance
• Marketplace with flexible add-ons (Acronis, Bitdefender, QuickBooks, Xero, and more)

Atera pros

• Predictable per-technician pricing with no device limits
• Easy to deploy and scale across growing teams
• Strong automation, scripting, and real-time reporting tools
• Intuitive interface with frequent AI-driven feature updates
• 30-day free trial available with no credit card required
• Responsive support team and active product development

Atera cons

• Limited customization in patching and reporting compared to some competitors
• Script library varies in quality and may require review before use
• Performance may slow in larger deployments
• Integration options with third-party tools are somewhat limited

Pricing

Atera offers per-technician pricing with unlimited devices. Annual plans start at:

• Pro: $129/user/month – includes core RMM and ticketing
• Growth: $179/user/month – adds Mac/Linux support and advanced analytics
• Power: $209/user/month – includes data recovery, enhanced APIs, and unlimited support addresses

All plans include a 30-day free trial. Add-ons and marketplace integrations are available at an additional cost.

Ideal for

Atera is ideal if you want to scale without worrying about rising per-device costs. Unique strengths include:

• Built-in AI agents for diagnostics, scripting, and workflow automation (Copilot, Autonomous IT)
• Fast onboarding and unlimited endpoints across all plans
• Extensive marketplace integrations for AV, backup, accounting, and project management
• Boost.space integration for connecting with thousands of third-party apps and systems

2. ConnectWise

ConnectWise is a well-established IT management software, offering a comprehensive suite of tools that includes PSA, RMM, remote support, billing, cybersecurity, and project management. Its platform includes ConnectWise PSA (Manage), Automate (RMM), Control (remote support), and Sell (quoting and proposals).

With over 100,000 users worldwide, ConnectWise supports a broad range of MSP operations, from service delivery to back-office workflows.

Key features

• Comprehensive PSA functionality, including ticketing, time tracking, billing, resource management, SLAs, CRM, and reporting
• RMM and endpoint management with patching, asset discovery, advanced scripting, and device monitoring, available via cloud or on-premise deployment
• Remote support tools (ConnectWise Control) for secure remote access, file transfer, session recording, and multi-technician collaboration
• Workflow automation for ticket escalations, compliance enforcement, and recurring IT tasks
• Asio unified data platform to enable AI-driven efficiency across modules
• Client self-service tools, including a branded portal, knowledge base, and ticket submission interface

ConnectWise pros

• Comprehensive platform covering all major MSP business functions
• Advanced automation, scripting, and integration options for customization
• Strong security controls and compliance support
• Large ecosystem of add-ons for quoting, billing, procurement, and reporting
• Widely adopted and trusted by established and scaling MSPs

ConnectWise cons

• Interface can feel dated and cluttered, especially for new users
• Steep learning curve requiring technical expertise for advanced workflows and configuration
• Reporting and automation tools lack intuitiveness in some areas
• Customer support response and documentation may be inconsistent for complex issues
• Higher cost and lack of transparent pricing can challenge smaller MSPs

Pricing

ConnectWise does not publish standard pricing. Independent reports estimate average annual costs to be around $9,000, with totals ranging from a few thousand dollars to more than $85,000, depending on the company size and modules selected. 

Pricing is typically based on the number of users and the feature suite, with implementation and onboarding often billed separately. Free trials are not typically offered; however, demos and quotes are available upon request.

Ideal for

ConnectWise is best suited for medium to large MSPs, IT solution providers, and internal IT teams managing complex environments or multiple clients. Unique strengths include: 

• Open APIs and extensive integrations with tools such as Microsoft Teams, Asana, JIRA, ServiceNow, QuickBooks, and more
• Asio unified data platform for cross-module automation and AI-driven insights
• Broad third-party compatibility with RMM, backup, security, payment, CRM, and collaboration tools
• Partner-focused culture with continuous feedback and a vendor-agnostic ecosystem

3. Datto

Founded in 2007 in Connecticut, Datto began with backup and disaster recovery solutions and quickly grew by focusing on the MSP market. Through acquisitions such as Autotask, Backupify, Open Mesh, and Gluh, Datto expanded its capabilities into endpoint management, networking, and automation. 

Since its acquisition by Kaseya in 2022, Datto has continued to operate as a distinct brand while serving teams with an expanded portfolio of integrated solutions.

Key features

• Automated patch management and software deployment
• Microsoft 365 management and integration
• Real-time device monitoring, alerts, and reporting
• Advanced ransomware detection with automated response
• Secure remote access for troubleshooting
• Policy-driven automation and scripting for routine tasks
• Deep integrations with IT management, ticketing, and documentation tools

Datto pros

• Strong, multi-layered security and endpoint protection
• Intuitive interface that simplifies navigation
• Comprehensive monitoring and automation to boost operational efficiency
• Easy deployment and agent installation for scalability
• Deep ecosystem integrations with Autotask PSA, IT Glue, Kaseya BMS, and more
• Reliable customer support and extensive self-service resources

Datto cons

• Pricing model is complex and lacks transparency
• Steep learning curve for new users
• Inconsistent patching performance and mixed reviews on script library and agent tools
• Advanced features often require significant setup and tuning
• Reports of occasional agent freezes and connectivity issues

Pricing

Datto does not publish standard pricing, as packages are tailored to MSP partners. Industry estimates place Datto RMM at a starting cost of around $2.50 per device at scale. In comparison, hardware appliances like Datto SIRIS may start at around $995, with costs varying by model and storage requirements. Free trials are not typically offered, but custom demos and quotes are available upon request.

Ideal for

Datto is best suited for small to mid-sized MSPs serving SMB clients. Unique strengths include:

• Native integrations with Autotask PSA, IT Glue, and Kaseya’s IT Complete suite
• Fast onboarding and agent deployment with efficient remote troubleshooting
• Automated ransomware detection, isolation, and response
• Extensive third-party ecosystem for backup, endpoint security, ticketing, and SaaS management

4. HaloPSA

HaloPSA is a UK-based platform with more than 25 years of development history, originally launched as NetHelpDesk before rebranding and expanding its capabilities. The system delivers a comprehensive, ITIL-aligned PSA solution that includes ticketing, asset management, billing, CRM, and project management. Designed for flexibility, HaloPSA supports both straightforward helpdesk environments and complex, multi-client MSP operations.

Key features

• Lifecycle ticketing, incident, and change management
• Asset and inventory management with auto-discovery
• Integrated CRM, contracts, billing, and invoicing
• SLA management and escalation controls
• Project, time, and expense tracking
• Advanced reporting and analytics with AI-powered insights
• Remote monitoring and management (RMM) support
• Automation and workflow management
• Self-service customer portal and knowledge base

HaloPSA pros

• Comprehensive single-platform solution with no locked modules
• Highly configurable workflows and automation options
• Strong ticketing, reporting, and project management tools
• Transparent, flat-rate pricing with no tiered plans
• Wide integration support with major third-party tools
• Robust documentation and knowledge base
• Free 30-day trial available

HaloPSA cons

• Steep learning curve during setup and onboarding
• Minimum license requirement (5 users) and onboarding hours for direct customers
• Implementation can be time-intensive for new teams
• Mobile app is less mature than the desktop version
• Some integrations, such as QuickBooks or Microsoft Teams, can be inconsistent
• RMM and communications billing require third-party integrations
• Higher cost than some PSA competitors for small MSPs

Pricing

HaloPSA offers all-inclusive pricing starting at $90 per user/month. All features are included across the platform, with no tiered plans or feature gating. A 30-day free trial is available, though direct customers may face minimum seat requirements and onboarding costs

Ideal for

HaloPSA is well-suited for mid-sized to large MSPs and IT providers needing a configurable, all-in-one PSA capable of supporting complex workflows and integrations. Unique strengths include: 

• Broad integration ecosystem with tools such as SentinelOne, Xero, Sage, SolarWinds, Slack, Microsoft 365, QuickBooks, and Teams
• Frequently recognized as best-in-class for third-party integration breadth and openness
• AI-powered reporting for actionable business insights
• All modules included, providing predictable costs with no surprises as the business scales

5. Rev.io

Rev.io is a cloud-based platform that unifies billing, payments, customer management, and PSA in a single system. Founded in Atlanta in 2002 (originally as Overgroup Consulting), Rev.io has expanded through continuous innovation and strategic acquisitions, including Park Bench Solutions in 2022 and Tigerpaw in 2023.

Today, Rev.io helps MSPs, telecom providers, security integrators, IoT companies, and other service-based businesses automate the entire revenue lifecycle. The platform streamlines complex billing, service delivery, ticketing, and back-office processes, enabling providers to scale efficiently while improving operational accuracy.

Key features

• Complete quote-to-cash automation across billing, invoicing, and payment processing
• Inventory and asset management with supply chain tracking
• Integrated PSA, CRM, RMM, and ERP modules for centralized operations
• Real-time, AI-native workflow automation and reporting
• Usage-based rating, subscription management, and compliant taxation with SureTax integration
• Mobile tools for time tracking, dispatch, and resource management
• Fully integrated quoting and commerce tools
• Open APIs and partner ecosystem for extensibility

Rev.io pros

• Industry-leading billing automation, including complex usage and recurring services
• True all-in-one platform with PSA, billing, CRM, payments, and RMM
• AI-driven automation to reduce manual effort and increase efficiency
• Highly configurable to support MSPs, telecom providers, security integrators, and IoT businesses
• Dedicated onboarding and responsive support teams
• Scalable architecture that can support thousands of customers and multiple product lines
• Exclusive, integrated community connecting service providers for shared growth
• Built-in Commerce Hub to seamlessly purchase products within the platform

Rev.io cons

• Recently launched, so functionality is still expanding
• The interface can feel less intuitive for non-technical users
• Limited integrations with specific external e-commerce platforms
• Occasional performance slowdowns with very large requests
• Isolated reports of challenges during billing or support transitions

Pricing

Rev.io’s PSA platform is as low as $80 per user/month, with a 5-user minimum. While a free trial is not yet available, most clients engage through demos and direct consultation. Implementation, onboarding, and integrations may add cost in complex environments.

Ideal for

Rev.io is best suited for SMB to midsize MSPs and communications service providers. It is particularly valuable for organizations with complex product portfolios, multi-location inventory, or operations in regulated industries. Smaller MSPs may find the initial seat minimums less practical. 

Unique strengths include:

• Deep CRM and accounting integrations through API and Zapier, including Salesforce, QuickBooks, HubSpot, Microsoft 365, Jira, and Asana
• Native integration with ConnectWise PSA for billing, taxation, and payments with real-time sync
• Telecom and IoT billing specialization, including SureTax support and rapid product launch capabilities
• AI-first architecture that delivers predictive automation, actionable dashboards, and seamless process orchestration

6. SuperOps.ai

SuperOps.ai is a unified, cloud-native PSA and RMM platform designed specifically for MSPs and IT teams. Founded in 2020 and headquartered in Delaware, the company has quickly gained attention for its rapid innovation and focus on intelligent automation. The platform is built to help MSPs move away from legacy tools, streamline client management, and improve efficiency across ticketing, service delivery, and IT operations.

Key features

• Unified dashboard for ticketing, IT asset management, endpoint monitoring, patching, and project workflows
• AI-powered automation for workflows, ticket summarization, and auto-remediation
• Built-in IT documentation for SOPs, credentials, contracts, and asset tracking
• Custom dashboards with SLA tracking, actionable analytics, and reporting 
• Real-time device and network monitoring with intelligent alerting
• Role-based access controls and secure, cloud-native infrastructure
• Client self-service portal for ticket submission and management

SuperOps.ai pros

• Clean, intuitive UI compared to legacy PSA and RMM suites
• Frequent updates and new features, with strong responsiveness to user feedback
• Automation of time-consuming IT tasks to increase technician productivity
• Proactive issue prevention with AI-driven ticket summarization and alert filtering
• Strong documentation, onboarding resources, and project management integration
• Scalable design that supports both growing and established MSPs

SuperOps.ai cons

• Some advanced features, such as integrations and reporting, still lack depth or customizability
• Occasional bugs reported with new feature releases prior to full QA cycles
• Pricing structure changes and add-on costs, such as network monitoring, may add complexity
• Minor interface quirks, including workflow friction and tab persistence issues
• Fully cloud-based model requires a reliable internet connection

Pricing

SuperOps.ai offers flexible, subscription-based pricing:

• PSA-only: $59–89 per user/month
• RMM-only: $79–109 per user/month
• Unified RMM + PSA (Pro): $99–149 per user/month
• Unified Advanced (Super): $129–179 per user/month

All plans include a 14-day free trial with no credit card required. Optional upgrades and integrations may add to overall monthly spend depending on configuration.

Ideal for

SuperOps.ai is best suited for small to mid-sized and fast-growing MSPs that want to modernize operations, automate repetitive management tasks, and reduce reliance on fragmented tools. It is especially appealing to new MSPs or teams moving away from complex, legacy PSA/RMM suites, and to providers that value a vendor responsive to user feedback. 

Unique strengths include:

• Advanced workflow automation powered by AI and custom scripting
• Direct integrations with Microsoft 365, QuickBooks, Slack, HubSpot, Asana, ConnectWise, Jira, SentinelOne, and more
• Extensive API and Zapier support for building custom workflows
• Unified PSA-RMM experience with documentation and project management, reducing the need for multiple tools

7. Syncro

Founded in 2011 by two MSP veterans, Syncro combines RMM, PSA, and Microsoft 365 management in a single platform. The solution is designed to help service providers streamline operations, improve uptime, and proactively address client issues through secure and simplified automation.

Key features

• Single dashboard for RMM and PSA functions
• Unlimited endpoint management for Windows and Mac agents
• Automated alerting, patch management, and an integrated script library
• Smart ticketing with routing, context visibility, and guided remediation
• Remote access through Splashtop, included at no additional cost
• Built-in billing, invoicing, and payment processing
• Microsoft 365 multi-tenant management with Entra ID automation
• Compliance benchmarks, security assessments, and detailed reporting
• 50+ integrations to extend platform functionality 

Syncro pros

• Contract-free, per-user pricing with unlimited endpoints and predictable costs
• Consolidates RMM, PSA, and billing to streamline operations
• Flexible automation, strong remote control, and straightforward onboarding
• Fast, responsive customer support, consistently recognized in industry awards
• Regular updates and innovation driven by user feedback

Syncro cons

• Patch management and some integrations may lag behind leading competitors
• No dedicated mobile app for remote access, limiting flexibility in the field
• Interface can feel basic or slow during larger deployments
• Scripting and advanced analytics are less robust than some alternatives
• Steeper learning curve for new users

Pricing

Syncro provides transparent, contract-free pricing with a 14-day free trial and no credit card required. Plans are billed per technician with unlimited endpoints and no hidden fees:

• Core Plan: $129 per user/month (annual) or $139 month-to-month. Includes unlimited devices, core RMM and PSA features, scripting, and 50+ integrations.
• Team Plan: $179 per user/month (annual) or $189 month-to-month. Adds network discovery, advanced automation, security tools, and more.

All plans are structured as flat monthly fees per technician, ensuring predictable costs for growing MSPs.

Ideal for

Syncro is best suited for small to mid-sized and growing MSPs that need a scalable management solution without per-device fees or long-term contracts. The platform supports rapid deployment, all-in-one integration of RMM, PSA, and billing, and flexible configuration as providers scale to more clients. Larger MSPs benefit from predictable pricing and automation, while solo or newer MSPs value Syncro’s simplicity and community-driven support.

Unique strengths include: 

• Integrates with 50+ leading tools including IT Glue, Pax8, Domotz, QuickBooks, Microsoft 365, Slack, and Stripe
• Embedded scripting engine supported by an active community script library
• AI-powered ticketing and smart workflow automation
  Innovative Entra ID/365 management and compliance capabilities 

Conclusion: Modern MSPs Need More Than Just Ticketing

Disconnected tools for RMM, ticketing, billing, and payments create complexity that slows cash flow, increases errors, and makes it harder for you to deliver consistent service at scale.

The best PSA software addresses this by unifying service delivery and financial operations in one platform. With the right system, you can automate routine tasks, cut administrative overhead, and gain real-time visibility to improve SLA performance and client satisfaction.

Rev.io is the only PSA platform with native service automation, billing, and payments in a single system. By eliminating bolt-on integrations, Rev.io gives you a future-ready foundation to simplify operations, improve billing accuracy, and accelerate revenue growth.

If you’re ready to streamline operations and scale with confidence, now is the time to see how Rev.io can transform your business.

FAQs

What is PSA software for MSPs?
PSA software for MSPs is a platform that helps manage service delivery, automate ticketing and billing, and centralize operations across your IT business.

How do I choose the best PSA software for my MSP?
Look for tools with integrated billing, time tracking, ticket automation, and reporting—ideally built specifically for the needs of MSPs.

Can PSA software replace separate project management and billing tools?
Yes, a purpose-built PSA can unify project management, billing, ticketing, and CRM in one streamlined platform, reducing the need for multiple disconnected systems.

How much does PSA software typically cost for MSPs?
Pricing varies by vendor and feature set, but most PSA tools offer per-user or tiered pricing models. Some include billing and payments, while others charge for integrations.

What’s the difference between PSA software and an RMM tool?
RMM tools monitor and manage devices remotely, while PSA software handles the business side, like ticket workflows, invoicing, projects, and customer communication.