Top 5 Takeaways: 

1. Telecom is a high-growth market projected to reach $210B by 2028—telecom MSPs are ideally positioned to capitalize on it.
2. White-labeling beats agent models with higher margins (60–80%), stronger client control, and better long-term value.
3. Owned recurring revenue boosts valuation, with white-label deals adding 5–10x more EBITDA impact than commission-based models.
4. A complete backend tech stack exists—Rev.io, CereTax, and TaxConnex simplify billing, tax, and compliance so telecom MSPs can scale quickly.
5. Even one deal can make a major impact—white-labeling can turn a $15K commission into $160K+ in ARR and $300K+ in valuation for a telecom MSP.

As a Managed Service Provider (MSP), you're already the backbone of your clients' infrastructure, handling cybersecurity, cloud services, device support, and network performance. But now, you have a new opportunity to expand that role: by becoming a telecom MSP and offering telecom services under your own brand.

The barriers that once made telecom feel out of reach—complex billing, regulatory headaches, tax compliance—have all been knocked down. Purpose-built platforms, white-label partnerships, and real-time automation mean you can now deliver voice, internet, mobile, and IoT services without building a telecom company from scratch, setting the stage to succeed as a telecom MSP.

In Part Two of our three-part webinar series, Unlocking New Revenue Streams: The Convergence of IT and Telecom, experts from Rev.io, CereTax, and TaxConnex outlined how MSPs can operationalize telecom services to unlock high-margin revenue, increase client stickiness, and drive long-term valuation gains. 

In this recap, you'll learn exactly how to launch your own telecom offering in as little as 60 days — including step-by-step strategies for choosing the right launch model (DIY vs. white-label), navigating telecom taxation and compliance, and building a scalable, profitable communications stack without overwhelming your internal teams.

Why MSPs Are Expanding Into Telecom

As client expectations grow, MSPs are being called to manage not just IT, but also the communication tools that power today’s hybrid businesses. Clients want fewer vendors and more unified service, which makes telecom a natural extension of your stack — a topic we explore more deeply in Part 1 of our Unlocking New Revenue series.

“MSPs already own the client relationship,” said Usman Zahoor, VP of Channel & Community at Rev.io. “This is their chance to own the communications revenue too.”

Offering telecom services gives you strategic leverage: you grow revenue, defend your existing customers from competitors, and increase the stickiness of your services. With white-label tools, you gain this advantage without having to start from scratch.

Two Paths: DIY vs. White-Label Telecom

When launching a telecom service, MSPs typically take one of two paths. The right option depends on your technical resources, desired level of control, and how quickly you want to go to market.

1. The DIY approach 

• Allows telecom MSPs to build a customized telecom environment by integrating components like NetSapiens, 3CX, or MetaSwitch with SIP providers. 
• This route offers more flexibility and potentially higher margins, but it requires considerable technical effort and a large support bandwidth.

2. The white label model

• In contrast, the white-label model offers a turnkey, scalable option. 
• Providers like SkySwitch and AltaWorks allow MSPs to brand and resell telecom services with infrastructure, support, and compliance already in place.
• This model enables faster time to market and minimizes operational overhead.

“It’s a choose-your-own-adventure,” said Usman Zahoor. “Start white-label to go to market fast, and scale into DIY later if needed.”

Why Traditional Telecom Billing Tools Don’t Cut It

Telecom billing involves far more complexity than standard IT invoicing. General tools like QuickBooks or basic PSA systems lack the features needed to support:

• Usage-based billing and CDR ingestion
• Real-time tax calculation for telecom services
• Regulatory fee representation across jurisdictions

Rev.io addresses these gaps with purpose-built telecom billing for telecom MSPs:

• Automates rating for variable and recurring charges
• Integrates with CereTax to ensure compliance
• Delivers white-labeled, compliant invoices

“We’ve seen MSPs try to do telecom billing in QuickBooks,” said Usman Zahoor. “It gets messy fast.”

Demystifying Telecom Billing Compliance: What You Need to Know

Telecom billing compliance involves tracking federal, state, and local regulations, which frequently evolve. If your company name appears on the invoice, you are legally responsible for:

• Applying the correct taxes and surcharges
• Filing reports with the appropriate authorities
• Managing nexus registrations across multiple jurisdictions

With the Rev.io ecosystem:

• TaxConnex handles all registration and filing workflows
• CereTax applies accurate taxes in real time across 30,000+ jurisdictions

“If your name’s on the invoice, you’re responsible,” said Brian Greer, Partner & CRO at TaxConnex. “But with the right partners, you don’t need to be a compliance expert.”

Launching in 60 Days or Less: A Realistic Roadmap

Launching a telecom offering may sound complex, but with the right tools and support, it’s more accessible than ever for telecom MSPs. A typical onboarding timeline includes:

• Days 1–30: Configure your billing engine, set up integrations, and begin tax mapping
• Days 31–60: Test invoices, refine workflows, and finalize compliance
• Post-launch: Monitor performance, optimize packages, and scale with confidence

“It’s three phone calls: one to your white-label provider, one to Rev.io, and one to TaxConnex,” said Brent Reeves, Co-founder & CCO at CereTax.

Final Thoughts: Own the Invoice, Own the Relationship

Telecom is no longer optional for MSPs looking to grow. By adding voice, internet, mobile, and IoT services to your portfolio, you expand high-margin recurring revenue, increase client retention, and strengthen your competitive position.

Rev.io, CereTax, and TaxConnex have built the ecosystem telecom MSPs need to succeed. You get billing, tax, and compliance in one unified stack—purpose-built to support telecom MSPs from launch through scale.