Reporting directly to CEO Brent Maropis, Owen will lead Rev.io’s enterprise-wide AI strategy, unifying AI initiatives across product development, customer experience, and internal operations. His mandate is clear - embed AI deeply across the Rev.io platform and the business itself, so every efficiency Rev.io unlocks internally becomes a competitive advantage delivered directly to customers.
“AI is no longer a technology layer - it’s how modern businesses operate,” said Maropis. "By appointing a Chief AI Officer, we’re making AI a strategic, executive-level priority. Josh’s work will ensure that every investment we make in AI compounds across our platform and helps our customers grow without adding complexity or headcount.”
In his role, Owen will oversee the integration of agentic AI capabilities across Rev.io’s PSA, communications billing, and payments infrastructure, while simultaneously driving internal AI adoption to accelerate decision-making, automate workflows, and improve operational efficiency. Unlike traditional AI initiatives that remain siloed, Rev.io’s approach is intentionally cyclical: AI systems are first proven within Rev.io’s own operations, then productized and passed through to customers.
“Service providers aren’t short on tools - they’re short on leverage,” said Owen. “My focus is building AI that actively reduces operational load across ticketing, billing, collections, and service delivery. What we deploy inside Rev.io to operate faster and smarter becomes a force multiplier for our customers. That’s how MSPs move from staff-constrained growth to a true digital workforce - where AI agents work alongside humans to deliver more without adding headcount.”
As Chief AI Officer, Owen will be responsible for:
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Defining and executing Rev.io’s enterprise-wide AI roadmap, aligning AI investments with measurable customer outcomes, revenue growth, and operational leverage
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Establishing AI governance and trust frameworks, ensuring responsible deployment that protects customer data and builds long-term confidence
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Raising AI fluency across the organization, embedding AI literacy and execution capability into every team
Rev.io’s investment in dedicated AI leadership comes as service providers face increasing pressure to grow amid rising labor costs and operational complexity. Industry research consistently shows organizations with executive-level AI leadership outperform peers in AI ROI - an advantage Rev.io intends to extend directly to its customers.